Welcome to the Lakeside Team! We’re so glad you’re here this summer. Get ready to be part of something life-changing as you work in Lakeside Chautauqua and kick off the season with the 2026 Hospitality Rooted in Genuine Care Orientation.
Orientation is a great opportunity to connect, learn and start your Lakeside summer with confidence. We offer multiple sessions to fit your schedule. Choose the one that works best for you and inform your supervisor of your plans.
Have questions? Reach out to James Michaud, Human Resources Business Partner, at [email protected] or (419) 798-4461, ext. 342.
2026 Hospitality Rooted in Genuine Care Orientation Dates
Following each Orientation session (except May 14), lunch will be provided and time set aside to meet your supervisor and co-workers.
- Thursday, May 14 @ 5-8 p.m. (Wesley Lodge)
- Friday, May 15 @ 9 a.m.-12 p.m. (Wesley Lodge)
- Saturday, May 16 @ 9 a.m.-12 p.m. (Wesley Lodge)
- Saturday, May 16 @ TBD – Gate Ambassador & Front Desk Focused Orientation
- Thursday, May 28 @ 9 a.m.-12 p.m. (Wesley Lodge)
- Thursday, June 11 @ 9 a.m.-12 p.m. (Wesley Lodge)
- Tuesday, June 16 @ 9 a.m.-12 p.m. (Wellness Center Drackett Hall)
Genuine Care Recognition & Bravo Box
Throughout the summer season, Lakeside will be recognizing staff who express Genuine Care to the community. Did you see a Lakeside team member expressing C.A.R.E. over the top? Submit a Genuine Care example to the Bravo Box today and we will be sharing the stories throughout the summer.
Genuine C.A.R.E
Compassionate Connection
- Wear your nametag & Lakeside uniform
- Smile & welcome to all guests
- Step up & introduce yourself
- Greet the guest by name (if you know it!)
- Ask a question to learn more about each Lakesider
Above & Beyond Service
- Add a special touch beyond what the guest asks or expects
- Take time to walk/drive a guest to a location if lost
- Follow through completely & don’t leave a guest stranded
- Email Steve Koenig, Director of Guest Services at [email protected]), with the guest’s
name & contact to send a follow-up communication
Reliable & Proactive Response
- Ask if there’s anything additional you can help with
- Hand the guest a Lakeside newspaper and Calendar of
Events brochure to inform them of activities & events - Make an introduction to another Lakeside Team member
Every Person Deserves It
- All Lakeside Team members
- All community members & guests
- All children & teens
- Even grumpy guests
Learn About Lakeside
Lakeside is one square mile with more than 9 miles of streets, sidewalks and historic buildings and facilities. To help you start learning about our sacred places, download the one sheet with the Lakeside buildings and facilities. We can’t wait to provide a tour after your orientation if you are new.
